Sigma By Hydra X Tech Support

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Latest activity by Sigma By Hydra X Tech Support
  • Sigma By Hydra X Tech Support created an article,

    About the Release Notes section

    Even after Sigma by Hydra X goes live it will still be in development.  Our Release Notes will detail the corrections, changes or enhancements made to the platform.  We intend for this information ...

  • Sigma By Hydra X Tech Support created an article,

    Sigma's Security Policy

    Hydra X has a strong commitment to information security, placing vital emphasis on securing the trading platforms that our clients use, since security is one of the most important features in a tra...

  • Sigma By Hydra X Tech Support created an article,

    What happens if I lose my mobile phone and have Two Factor Authentication (2FA) enabled?

    To have your account's 2FA protection reset, email support@hydrax.io with your account details.     

  • Sigma By Hydra X Tech Support created an article,

    How do I enable Two Factor Authentication (2FA) on my account?

    Two Factor Authentication (2FA), together with a strong password, will enhance the security of your Sigma account. Perform the following steps to enable 2FA on your Sigma account.  Download Googl...

  • Sigma By Hydra X Tech Support created an article,

    How do I change my password?

    In order to change your password, perform the following steps:  Login to webtrader.hydrax.io Go to your "User Profile" window by selecting "Settings" option on the top menu bar. Find and click ...

  • Sigma By Hydra X Tech Support created an article,

    What happens if I lose my mobile phone and have Two Factor Authentication (2FA) enabled?

    To have your Sigma account's 2FA protection reset, please email support@hydrax.io

  • Sigma By Hydra X Tech Support created an article,

    Does Sigma have access to my funds/assets?

    All of your assets that you trade or view on the Sigma platform are held with the brokers or exchanges that you have opened an account with. Sigma does not custodise your assets or funds at any p...

  • Sigma By Hydra X Tech Support created an article,

    How do I report a bug or send feedback about Sigma?

    If you find a bug or an issue with Sigma, please send any feedback to support@hydrax.io.

  • Sigma By Hydra X Tech Support created an article,

    How can I contact Support?

    For any queries, please email support@hydrax.io. 

  • Sigma By Hydra X Tech Support created an article,

    How do I reset my password if I have forgotten it?

    To reset, go to webtrader.hydrax.io and select 'Forget Password'. You will be prompted to enter you email address associated with your account and a reset code will be sent to your email address. ...